Plant Labels: We stock color picture labels for all of our material. Our tag is 1-5/8” wide by 5-5/8” tall with a large picture of the plant on the front and cultural information on the back. Tags can be ordered with your plants or separately at the cost of $0.12 each.

Tag Availability: Please note new plants may not immediately have tags due to lack of photography. We and the tag company do, at times, run out of stock. At these times, your patience and understanding are greatly appreciated.

General Terms: For those customers who have established credit with us, payment is Net 30 days. All others will be on a cash, check or credit card basis at the time of shipment. We accept Visa, Mastercard and Discover. Overdue accounts will incur a finance charge of 2% per month (24% per year). All discounts and special pricing are contingent upon payment terms. We reserve the right to rescind any and all discounts on delinquent accounts.

Past Due Accounts: All accounts that have reached a status of 60 days past due will be put on hold and all discounts will be forfeited.

Returned Checks: A $25 fee will be charged for all returned checks. The buyer agrees that in the event of default by nonpayment of an overdue account, they shall be liable for collection charges including reasonable attorney fees. Action to enforce payment shall fall under the jurisdiction of Lancaster County, PA .

Refund Guarantee: We guarantee our plants to be of good quality and true to name. We will refund or replace (if available) any plant material that does not meet this quality standard. Availability is subject to change without notice.

Shipping: We ship on our trucks. Within 100 miles a fee of $2.50 per flat will be charged. From 100 to 200 miles, $3.00 per flat will be charged. Over 200 miles, $3.50 per flat will be charged. Minimum trucking order is 50 flats. Orders are subject to truck schedule. We ship UPS to all 50 states and Canada. A $5.50 per box boxing charge will apply. All Canadian orders require shipping on a phyto week and will incur a $30.00 phyto fee. We also allow pick-up at our Leola location.

Shipping Racks: We ship on wood racks by a common carrier for orders of 40 or more trays. The plants are well-protected during shipment, customers avoid the boxing charges, and there is no cardboard waste afterwards.

Pick-Ups: Customer may pick up at our Leola location Tuesday through Friday, between and 8am and 4pm.

Minimums: There is no minimum order for shipping or pick-ups.

Creek Hill Nursery offers a range of discounts based on the volume of plants purchased.
The discount structure applies to the following criteria:

• Initial orders must meet dollar amounts and ship on one date.
• Back orders do not apply.
• Orders must meet dollar amounts upon shipping.

Volume discount rates:

• $1,000 to $2,499.99 . . . . . . . . . . 1% Discount
• $2,500 to $3,999.99 . . . . . . . . . . 2% Discount
• $4,000 to $5,499.99 . . . . . . . . . . 3% Diccount
• $5,500 to $6,999.99 . . . . . . . . . . 4% Discount
• $7,000 and up . . . . . . . . . . . . . . 5% Discount

No advance orders NAO Terms: This means we are experiencing difficulty with this plant due to difficult propagation or lack of tissue culture or seed availability. Rather than accumulating back orders and possibly upsetting customers, we have decided to sell these plants only when we have them on hand.