Frequently Asked Questions
Do you have a minimum order?
No, but if you want a full box we recommend ordering 2 trays.
How many trays per box?
Depending on the height, CP50 2-3 trays per box. CP72= 2-3 trays per box. (If it is ground cover you can get 3 trays.) Our CP21 tray, NP18 or NP32, will hold 2 trays per box.
What size are your plugs?
The NP32 plug is 2 1/2 “x 3 1/2 “ , NP18 is 4”x4”, CP21 is 3” X 4”, CP50 is 2” x 2” , and the CP72 is 1 ¼ “ x 1 ¼” .
When I place an order, how soon will I get the order?
Generally if you place an order before Wednesday we will ship your order the following Monday.
What time of the year do you start shipping?
We propagate and ship year round.
Do you allow customers to pick up their orders?
Yes, This helps our customers save money. We allow customer pickups Tuesday through Friday from 8 am to 3:30 pm, at our main location: 17 W. Main St. Leola, PA
What are your shipping charges like?
There is a $5.00 per box charge. Please call the office so we can provide you with an approx. cost. We use UPS for shipments. For orders that are 32 trays and over we will ship with a truck carrier. At the present time we do not use LTL for orders shipping to the west coast. These orders would ship UPS 3 day select.
How would I get an order shipped to me by a truck carrier?
We generally ship orders on a wooden rack when they are 32 trays and over. However we will do a price comparison to see if it will save our customers money to ship UPS or LTL. We will also keep weather conditions in mind before shipping LTL.
Do you deliver orders using your trucks?
We will deliver to our customers within a 100 mile radius. We will charge $2.50 per flat for delivery. The minimum trays for delivery will be 50 flats. Of course we try to plan accordingly and schedule other delivers in your area. Sometimes it might be more cost effective for us to ship LTL.
How do you handle back orders?
We will not automatically set up back orders without a customer or broker consent. It is to the customer’s best interest to notify the office or their sales rep if they want a back order.
How do you plan for my future order?
We have production meetings every 2 weeks. This allows us to look at future orders and plan ahead. If we see there will be a problem we will notify your broker or our direct customers.
When do you ship hibiscus?
We like to ship actively growing hibiscus. We realize that some customers like to get their hibiscus when they are dormant. That is fine to do so but we do NOT guarantee dormant hibiscus.
Will my order be vernalized during the winter months?
During the fall and winter months we do have some greenhouses that we keep cold and some that are heated. If you want you order to be vernalized we suggest that you request vernalization. This will ensure your order will be dormant when you receive it. (The hibiscus policy will apply.)
Do I have to use a broker?
We encourage you to use a broker. However we do realize that everyone does not use one. So yes you can place orders directly with us.
What do I have to do to open an account with you?
Please provide us with your company information and you will have to complete a credit application to have terms with us. If you do not want to complete a credit application that is ok, but we will need your credit card information to pay your invoice.
If I pay by credit card when do you charge my card?
We charge your credit card after your order has been picked up or shipped to you.
How do you handle credits?
We need pictures of the trays that you are claiming. After review and approval we will issue credit. Please note that we do not issue credit on dormant hibiscus.